Our Managed Service Packages
Every Service. Fully Explained.
We believe in total transparency. Below you’ll find every service included in each package – what it is, what it does for your business, and exactly what you pay.
Pricing at a glance
Simple. Transparent. Fixed.
Click into each plan to understand exactly what every included service means for your business.
Evo-Essential
- Microsoft Office included
- RMM, Helpdesk, Patching
- Antivirus & EDR
- Standard SLA
Evo-Elite
- Everything in Essential
- SOC & Threat Hunting
- CTO Advisory
- Priority Response SLA
Evo-Ultimate
- Everything in Elite
- Dedicated Account Manager
- 1 Onsite Visit/Month
- Executive IT Reporting
Detailed breakdown
What You Get in Every Package
Click into each plan to understand exactly what every included service means for your business.
Evo-Essential
Reliable day-to-day IT support, monitoring, protection, and maintenance for growing NZ businesses.
Microsoft Office Licensing
Microsoft 365 Business licences included for all users.
- Outlook email and calendar
- Word, Excel, and PowerPoint
- Microsoft Teams access
- 1TB OneDrive cloud storage
Remote Management & Monitoring
Silently monitors your computers and servers to detect issues early.
- 24/7 device health monitoring
- Automated alerts
- Remote access for fixes
- Performance reporting
Helpdesk Support
NZ-based support for day-to-day IT issues and requests.
- Phone and email support
- Remote desktop assistance
- Business-hours coverage
- Ticket logging
Software Patching
Keeps systems updated with important security patches.
- Windows and macOS updates
- Third-party patching
- Scheduled deployment
- Patch reporting
Antivirus & Endpoint Detection and Response
Real-time protection for managed business devices.
- Advanced threat protection
- Behaviour-based detection
- Automatic quarantine
- Ransomware rollback
Cloud Backup - Mailboxes, SharePoint and Teams
Backup protection for Microsoft 365 business data.
- All user mailboxes included
- SharePoint site backup
- Teams files and conversations
- Restore deleted business data
Evo-Elite
Advanced protection and strategic IT support for businesses that need stronger security, better visibility, and senior technology guidance.
24/7 Security Operations Centre NEW in Elite
Around-the-clock security monitoring to help detect, review, and respond to suspicious activity.
- 24/7 security event monitoring
- Proactive threat hunting
- Incident detection and response
- Security incident reports
- Correlated log analysis across devices
Compliance Support NEW in Elite
Practical support to help your business align with relevant cybersecurity requirements.
- CyberCert Gold and Essential 8 framework alignment
- Security policy documentation support
- Gap analysis against compliance requirements
- Audit preparation and evidence collection
- Cyber insurance documentation support
CTO Advisory NEW in Elite
Senior technology guidance to help plan systems, budgets, vendors, and future IT decisions.
- Quarterly technology strategy sessions
- IT roadmap planning
- Budgeting advice
- Vendor evaluation and procurement guidance
- Advice for major IT decisions
Dark Web Scanning NEW in Elite
Daily checks for leaked business credentials so exposed accounts can be acted on quickly.
- Daily scans for credential leaks
- Checks for business email exposure
- C-Suite personal email monitoring included
- Alerts when leaked credentials are found
- Guidance on password resets and account protection
Evo-Ultimate
End-to-end IT support with strategic alignment, advanced protection, executive-level technology guidance, quarterly penetration testing, managed internet connection, and proactive onsite support.
Quarterly Business Technology Alignment Meetings NEW in Ultimate
Every quarter, our senior team sits down with your leadership to review technology performance, align IT strategy with your business direction, and plan ahead.
- Quarterly face-to-face or virtual strategy session
- Review of IT performance against business goals
- 12-month technology roadmap planning
- Budget forecasting for upcoming IT needs
Quarterly Penetration Testing NEW in Ultimate
Quarterly penetration testing checks your systems for weaknesses before real attackers can exploit them. We test, document findings, and provide clear remediation steps.
- Quarterly security testing cycle
- External & internal vulnerability/exposure checks
- Clear risk-rated findings report
- Remediation guidance for your team
- Follow-up review on critical findings
Fully Managed Internet Connection NEW in Ultimate
We take ownership of your internet connection and related network infrastructure from provider coordination to performance monitoring and fault escalation.
- Internet performance monitoring
- Immediate escalation on faults
- Fault logging + provider escalation
- Router and firewall coordination
- Redundancy and failover planning
Dedicated Account Manager NEW in Ultimate
You get one named person who knows your business and acts as your single point of contact for escalations.
- One named contact who knows your business
- Acts as single point of contact for escalations
- Proactive check-ins and relationship management
- Coordinates support and escalations
- Advocates for your needs within our team
Executive IT Reporting NEW in Ultimate
Monthly executive-level reports give your leadership team visibility over IT performance, security posture, upcoming needs, and service metrics.
- Monthly executive IT performance report
- Security posture and risk summary
- Uptime, helpdesk, and service metrics
- Upcoming projects and investment recommendations
1 Proactive Onsite Visit Per Month NEW in Ultimate
One of our NZ-based engineers visits your office once a month for proactive checks, hands-on work, staff support, and face-to-face planning.
- Monthly scheduled proactive onsite visit
- Hands-on hardware and infrastructure checks
- In-person staff support and guidance
- Face-to-face planning with your team
- Early identification of onsite IT issues
Plan Comparison
| Essential | Elite | Ultimate | |
|---|---|---|---|
| Microsoft Office Licensing | ✓ | ✓ | ✓ |
| Remote Management & Monitoring | ✓ | ✓ | ✓ |
| Helpdesk Support | ✓ | ✓ | ✓ |
| Software Patching | ✓ | ✓ | ✓ |
| Antivirus & Endpoint Detection and Response | ✓ | ✓ | ✓ |
| Cloud Backup - Mailboxes, SharePoint and Teams | ✓ | ✓ | ✓ |
| 24/7 Security Operations Centre | — | ✓ | ✓ |
| Compliance Support | — | ✓ | ✓ |
| CTO Advisory | — | ✓ | ✓ |
| Dark Web Scanning | — | ✓ | ✓ |
| Quarterly Business Technology Alignment Meetings | — | — | ✓ |
| Quarterly Penetration Testing | — | — | ✓ |
| Fully Managed Internet Connection | — | — | ✓ |
| Dedicated Account Manager | — | — | ✓ |
| Executive IT Reporting | — | — | ✓ |
| 1 Proactive Onsite Visit Per Month | — | — | ✓ |
Common questions
Frequently Asked Questions
What does "up to 10 users" mean?
Plans cover up to 10 users. Extra users are billed at $107 per user on Elite and Ultimate.
Is GST included in the listed prices?
No. All pricing shown is excluding GST.
What's included in Microsoft Office licensing?
Microsoft 365 Business apps like Outlook, Word, Excel, Teams, and OneDrive are included in all plans.
Can I upgrade from Essential to Elite later?
Yes. Upgrading is simple and your existing setup stays in place.
What is a Standard SLA vs Priority SLA?
Priority SLA gives faster response times for urgent support requests.
Are onsite visits available outside Auckland?
Yes, nationwide visits are available.
Ready to Get Started?
Talk to our team – we’ll help you find the right plan for your business size, budget, and goals.
No obligation. No jargon. No pressure.
NZ’s trusted managed service provider. Evolving the way you do business with IT since day one.
© 2026 Evolution Technology Limited · Auckland, New Zealand